LDN Apprenticeships logo
B Corp logo
Line graph with a black background and pink data line showing fluctuation

Information Communications Technician

Level 3

Join an Insight Session
Join an Insight Session
Close-up of a yellow LED strip light with a black background.

Build the ICT support capability your NHS teams rely on every day. Helping you strengthen service desk capacity, improve response times, and support digital transformation across your Trust.

Two coworkers, a woman with glasses and a man, sit at a wooden picnic table in a meeting room with a world map on the wall behind them. The woman is smiling and taking notes with a laptop and tablets on the table.
Graphic with three yellow cylinders topped with blue circles, arranged in increasing height from left to right.

NHS ICT teams are under increasing pressure to maintain reliable services while supporting new systems, cyber requirements, and growing user demand.

Many teams are balancing day-to-day support with longer-term digital priorities, often with limited capacity and hard-to-fill roles.

The Level 3 Information Communications Technician apprenticeship provides a practical way to build internal capability, developing skilled ICT support professionals who can contribute from day one.

We’re now enrolling NHS apprentices to join a July cohort, bringing together Trusts from across the country.

This means apprentices benefit from both a wider peer network and shared learning with others facing similar NHS challenges.

Close-up of a blue, wavy wire or string on a black background.

Key Benefits

  • Strengthen ICT support capacity

    Build first-line and second-line support capability to reduce
    pressure on service desks and internal teams.

  • Work and learn simultaneously

    Apprentices apply learning directly in their role, supporting your
    users and systems while developing new skills.

  • Fully funded via the Growth and Skills Levy

    Use your existing Growth and Skills Levy to invest in ICT capability,
    with no additional cost to your Trust.

  • Improve service delivery and user experience

    Faster response times, better support, and increased capacity
    to focus on wider digital priorities.

Who is it for?

This programme is ideal for:

ICT and Digital teams within NHS Trusts
Perfect for service desk analysts, IT support staff, or those responsible for maintaining systems and supporting users.

Teams looking to build entry-level talent
A strong route for bringing in new starters and developing them into competent ICT professionals.

Existing staff in operational or support roles transitioning into ICT
Ideal for individuals looking to move into digital or IT roles and build foundational technical skills.

Trusts focused on digital transformation
Supports the delivery of new systems and services by strengthening the underlying ICT support function.

A stylized light blue squiggly line on a black background.
A man and a woman sit at a table looking at a laptop, with the man reaching out and touching the screen. The woman is smiling. The background features bookshelves and decorative lighting.
A green quarter circle or wedge shape against a black background.

Why NHS Trusts are investing
in apprenticeships

Apprenticeships provide a practical way to build, retain, and develop talent aligned to organisational needs, supporting long-term workforce planning and reducing reliance on external recruitment.

They can be used to both bring in new talent and upskill existing staff, creating clear pathways into ICT careers while strengthening teams from within.

Content overview

The Information Communications Technician programme is delivered through a structured, hands-on curriculum designed to build core technical capability over time.

Core learning is delivered across key areas, including:

  • Understanding how devices are built, alongside safely installing, configuring, and maintaining machines in a live environment.

  • Developing essential skills such as communication, data protection, time management, and personal development to operate effectively within an ICT role.

  • Diagnosing faults, resolving technical issues, and supporting network configuration to maintain reliable systems and services.

  • Building knowledge of advanced networking, print services, and operating systems, including those supporting mobile devices.

  • Exploring modern infrastructure, including virtualised systems and the principles of cloud design and adoption.

  • Gaining exposure to widely used platforms such as Google Cloud, Microsoft Azure, and AWS.

  • Developing capability across operating systems and workplace tools, including environments like Microsoft 365 and Google Workspace.

  • Using tools and techniques to diagnose complex issues, improve efficiency, and introduce automation where appropriate.

Close-up of a green and black geometric shape, partially visible.
Four diverse people gathered around a laptop in an office, looking intently at the screen, with papers and sticky notes on the table.
Close-up of a yellow neon light tube against a black background.

Our Delivery Model

LDN’s innovative, blended delivery model combines industry-leading digital learning technology with 1-2-1 coaching and peer collaboration to ensure a best-in-class learning experience that is supportive, flexible and delivers great outcomes. 

Our delivery model includes:

  • On-demand learning content

  • One-to-one coaching sessions with an industry expert

  • Masterclass and interactive live, online workshops

  • In-person development days

Join one of our Upcoming Insight Sessions!

Open to anybody working within the NHS, you can join our upcoming Insight Sessions.

To find out more about the Information Communications Technician programme, follow the links below to register and find out how you and/or those in your team can be a part of it. 

Thursday 30th April
10:00 - 10:45

Register Here
Register Here

Wednesday 6th May
14:00 - 14:45

Register Here
Register Here