Level 3

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LDN AI Fundamentals

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AI is transforming how organisations work, make decisions and plan for the future. To stay competitive and effective, individuals and teams need the skills to use AI confidently, ethically and responsibly in ways that create real value.

The LDN AI Fundamentals apprenticeship is designed to help organisations build practical AI capability, equipping apprentices with the knowledge, technical understanding and confidence to apply AI effectively in the workplace.

Through hands-on learning, apprentices develop the ability to use AI strategically and with sound judgement, understanding how to apply it responsibly, support adoption across teams, and improve productivity, decision-making and long-term performance.

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Who is it for?

The LDN AI Fundamentals apprenticeship is ideal for employees who are, or will be, supporting the use of AI tools, systems and ways of working across their organisation.

It is designed for people who need more than a basic understanding of AI. Learners develop the confidence, technical understanding and ethical judgement to use AI effectively themselves, whilst helping colleagues and teams adopt AI responsibly in day-to-day work.

The programme is particularly suited to individuals who support digital systems, business processes, users or teams and who are expected to play a role in helping others use AI with confidence, care and good judgement.

Learners could be:

  • Team members who support colleagues with digital tools, systems or AI-enabled ways of working.

  • Digital, operations or business support staff who help troubleshoot issues, improve processes or guide users.

  • Employees who are expected to help introduce, explain or embed AI tools across a team or function.

  • Administrators, coordinators, analysts or support professionals who want to develop a more active role in AI adoption.

  • Professionals who want to build the ethical and responsible judgement needed to support safe and effective AI use at work.

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Content overview

    • The role of an AI champion and your organisation

    • Collaboration and teamwork with AI

    • Stakeholder relationships and engagement

    • Your organisation in a digital world

    • Devices, operating systems, cloud and infrastructure

    • Types and features of digital information systems

    • System configuration and permissions

    • Digital requirements for the use of AI

    • What is AI and how it is used at work (benefits, risks, limitations)

    • Responsible AI use and organisational policies

    • Impact of AI on sustainability and Net Zero

    • Emerging technologies

    • Data protection and legislation in the context of AI

    • System updates, maintenance and security

    • Back-up and business continuity

    • AI problem-solving lifecycle

    • Currency, Relevance, Authority, Accuracy, and Purpose (CRAAP)

    • Prompt engineering

    • Data lifecycles - create, process, analyse, store, destroy

    • Types of data and data structures (incl. databases)

    • Data quality and its impact on AI outputs

    • Using AI to summarise and process information

    • Using data and feedback to improve systems

    • Diagnosing digital and AI-related issues

    • Using helpdesk systems and tracking issues

    • Resolving issues and escalation

    • Effective communication

    • Time management and prioritisation techniques

    • Stakeholder management and support

    • Understanding and measuring impact

    • Using AI in everyday systems and collaborative work

    • Supporting users with AI adoption

LDN’s curriculum consists of nine core Learning Paths:

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  • Low Case Loads

    Each LDN AI Fundamentals Skills Coach has a maximum case load of 30 learners. Significantly better than the industry standard.

  • LDN Community

    Apprentices will join a unique community, including in-person Development Days, Slack channels and Apprentice of the Month competitions!

  • Excellent Reviews

    LDN are rated 'Excellent' by both learners and employers on the National Apprenticeship - Find A Training Provider Service.

  • Industry Experts

    LDN AI Fundamentals Skills Coaches have experience in the industry, so LDN apprentices can learn from the very best.

  • Up-to-date Content

    Our in-house Content Team are always updating and refreshing the course content to keep content up-to-date and relevant in a fast-moving industry.

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    Duration

    15-month programme
    (12-month training, 3-month End Point Assessment)

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    Qualification

    Level 3 Digital Support Technician

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    Apprenticeship Assessment

    Assessment method 1 - Project report with presentation, questions and answers
    Assessment method 2 - Professional discussion underpinned by a portfolio

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    To apply you’ll need to:

    • Prove your right to work in the UK
    • Be a UK citizen, or have lived in the UK of EEA continuously for the past 3 years
    • Be able to apply the learning to your role
    • Not have previously studied the course content
    • Not undertake any other government-funded qualification during your apprenticeship

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Ready to Get Started?

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Contact us today to learn more about our apprenticeship programmes and how we can support your goals.

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