Level 3

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Information
Communications Technician

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In the digital age, having a resilient and agile IT infrastructure is key to organisational success and competitiveness.

Well-skilled front-line ICT support technicians deliver value for their organisation in many ways, ranging from efficiency in operations, enhanced cybersecurity, regulatory compliance and the ability to adopt new technology at pace.

They provide a ready-made talent pipeline for future technology leaders, play a vital role in ensuring improved customer service and satisfaction. In-house teams develop better awareness of the organisational context, reducing reliance on external support and delivering cost-savings and efficiencies.

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Duration

16 month programme
(12 months training, 4 month apprenticeship assessment)
Qualification
- Level 3 Information Communications Technician
- Preparation for CompTIA A+ (Exams not funded by the apprenticeship levy)
Apprenticeship Assessment

Assessment method 1: Professional discussion underpinned by portfolio.
Assessment method 2: Project report with questioning.
Who’s it for?

The Level 3 ICT apprenticeship is perfect for those wishing to start a career in technology. It can also be used to upskill those on existing tech teams who have perhaps learned by doing, but have no formal industry qualifications.
To apply you’ll need to:

• Prove your right to work in the UK
• Be a UK citizen, or have lived in the UK of EEA continuously for the past 3 years
• Be able to apply the learning to your role
• Not have previously studied the course content
• Not undertake any other government-funded qualification during your apprenticeship

Low Case Loads

Each LDN Information Communications Technician Skills Coach has a maximum case load of 30 learners. Significantly better than the industry standard.
Monthly Inductions

We hold monthly inductions for all LDN Information Communications Technician apprentices, so start at a time that suits you.
Excellent Reviews

LDN are rated 'Excellent' by both Learners and Employers on the National Apprenticeship - Find A Training Provider Service.
Industry Experts

LDN Information Communications Technician Skills Coaches have experience in the industry, so LDN Apprentices can learn from the very best.
CompTIA A+ Bootcamp

Five-day CompTIA A+ practical Bootcamp which prepares apprentices to sit their A+ certification and includes mock exams for CompTIA 1101 and 1102.

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Content overview

LDN’s delivery of this programme is thorough and intensive. Core technical learning is delivered over a 9-month period and includes:

PC architecture, and how to safely install and configure machines
Core skills including communication, data protection, time management and developing your career
Technology maintenance, trouble-shooting and network configuration
Advanced networking, print options and operating systems to support mobile devices
Virtualisation of modern technology systems and the benefits of adoption, principles of cloud design
Google cloud business essentials, Azure fundamentals and AWS cloud
Operating systems, including Microsoft 365 and Google professional workspace administrator
Tools and techniques for trouble-shooting, automation

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Group of women working at computers in an office setting, with one woman smiling at her screen.

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Who is it for?

The Level 3 ICT apprenticeship is perfect for those wishing to start a career in technology. It can also be used to upskill those on existing tech teams who have perhaps learned by doing, but have no formal industry qualifications.